At Woodside Florist, we are dedicated to delivering only the freshest flowers to our customers throughout Woodside and surrounding neighbourhoods. As your trusted local florist, we proudly stand behind the quality and freshness of all arrangements sent to households and businesses nearby. Our Fresh Flowers Guarantee is our commitment to ensuring every bouquet you receive is vibrant, fragrant, and long-lasting.
Your satisfaction matters most to us. In the rare event that your flowers arrive damaged or not in the best possible condition, rest assured that we will make it right. We kindly ask that you notify us as soon as possible upon delivery. For efficient resolution, please provide a description and clear photograph of the issue so that our team can verify and promptly address the concern.
We guarantee that all floral arrangements dispatched from Woodside Florist meet our high standards for freshness. We recommend that customers inspect their flowers on delivery and contact us within 24 hours if there are any quality concerns. Our flowers are designed to remain fresh for at least five days when care instructions are followed. If you feel your arrangement does not meet this standard, please let us know so we can assist.
If your flowers are found to be unsatisfactory during the designated freshness window, Woodside Florist offers flexible solutions. Depending on the issue and your preference, we will either replace the arrangement with fresh flowers at the earliest opportunity, or offer a full or partial refund. Please note that each case will be reviewed to ensure the highest level of fairness and customer satisfaction.
If you are unhappy with any aspect of your order or our service, our team is here to help. To lodge a complaint, simply contact our store with your order details and a description of your concern. We take all feedback seriously and view it as an opportunity to improve. Every complaint is handled promptly and discreetly by experienced staff who are empowered to make decisions and resolve issues. Our aim is to reach a resolution within two working days of receiving your complaint.
Woodside Florist has built its reputation as a trusted local provider by always putting our customers first. From residential bouquets to business arrangements, each order receives the care and attention it deserves. Our transparent returns, refunds, and complaints process is just one way we strive to deliver the best possible experience in Woodside and nearby areas.
Should you need any help or wish to discuss a concern, our dedicated customer service team is ready to support you. Thank you for choosing Woodside Florist—delivering freshness and peace of mind throughout the local community.
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