Welcome to Woodside Florist. These Terms & Conditions apply to all orders placed on our website for flower delivery in Woodside and the surrounding areas. By using our online ordering service, you agree to adhere to the following terms. Please read these Terms & Conditions carefully before placing an order. If you have questions about any part of these terms, we recommend you do not proceed with your order until clarification is sought.
For the purpose of these Terms & Conditions:
Woodside Florist offers an online flower delivery service, serving customers in Woodside and surrounding areas. We supply fresh flowers for various occasions, alongside gifts and add-on items. All deliveries are managed via our e-commerce platform, and these terms apply to every order placed online for delivery, irrespective of delivery address, provided it falls within our service area.
To place an order:
We reserve the right to refuse or cancel any order at our sole discretion, including if items are unavailable, payment cannot be processed, or we believe the order is fraudulent.
Customers are responsible for ensuring that recipient details and delivery instructions are accurate and complete. We cannot accept liability for delivery failures due to incorrect information provided at the time of ordering.
As flowers are seasonal and subject to availability, some arrangements may include substitutions. We will substitute blooms of equal or greater value and maintain the overall style, colour, and quality. We will endeavour to notify you should a significant substitution be required, but during peak periods or in cases of last-minute availability issues, this may not always be possible.
All prices on our website are in Pounds Sterling and include VAT where applicable. Prices exclude delivery charges, which are listed separately and calculated at checkout based on delivery location and service type.
We accept payment via major credit and debit cards, as detailed at the checkout. Orders are only accepted once full payment is received. If payment is not successful, your order will not be processed.
We deliver to Woodside and selected surrounding areas. A delivery fee applies as indicated at checkout. Delivery times are subject to availability and local circumstances. While we make every effort to deliver on your chosen date, deliveries at specified times cannot be guaranteed and may vary due to factors outside our control, such as traffic and weather.
If the recipient is not available at the time of delivery, our driver will attempt to leave the item in a safe place or with a neighbour, and a delivery note will be left at the address. If neither is possible, the flowers will be returned to our premises, and you may be contacted to arrange re-delivery at an additional charge.
Orders for same-day delivery must be placed before the specified cut-off time, which is clearly stated on our website. Orders received after this time will be delivered on the next available day.
If you wish to amend or cancel your order, please do so as soon as possible. Cancellations and amendments can only be made by contacting us prior to the preparation or dispatch of your order.
Orders may be cancelled for a full refund if notice is provided at least 24 hours before the scheduled delivery date. Orders cancelled less than 24 hours prior to delivery may still be charged in full, at our discretion, if preparation or delivery has commenced.
We reserve the right to cancel orders due to product unavailability, payment problems, or if the order does not comply with these Terms & Conditions. In such instances, a full refund will be provided.
Your satisfaction is important to us. If you are unhappy with your flowers or service, please contact us within 48 hours of delivery. We may request photographic evidence to help us resolve the issue. Eligibility for refunds or replacements is assessed on a case-by-case basis, depending on the nature of the problem and the condition of the flowers.
Because of the perishable nature of flowers, in most cases returns are not accepted. However, where justified, we may offer a replacement, partial refund, or full refund at our discretion.
Woodside Florist is not liable for:
Our total liability in connection with any order shall not exceed the total price paid for that order. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
By ordering with Woodside Florist, you confirm:
After delivery, it is the recipient’s responsibility to care for the flowers as per the care instructions provided. We are not responsible for deterioration or damage arising from improper storage or handling post-delivery.
All text, images, and designs found on our website are the intellectual property of Woodside Florist. You may not use or reproduce any content for commercial purposes without our express written permission.
We reserve the right to update or revise these Terms & Conditions at any time. Any changes will be posted on this page and will take effect immediately. It is your responsibility to review these terms each time you place an order. Continued use of our website and services constitutes your acceptance of the revised terms.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be considered separable from the remaining provisions, which shall remain valid and enforceable.
These Terms & Conditions, and any contracts arising from them, are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any claim or dispute arising out of, or in connection with, these Terms & Conditions or the supply of flowers ordered online.
If you have any queries regarding these Terms & Conditions, your order, or wish to make a complaint, please contact us through the methods indicated on our website. We strive to respond promptly and resolve all matters professionally.
Note: These Terms & Conditions apply to all customers using our online flower delivery services across Woodside and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodside, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodside.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
